Participant

Answered

Keine Zahlungsmethode funktioniert

Forum|Forum|1 year ago
October 7, 2024
5 replies
6980 views

Wenn ich versuche die 7 Tage free trial zu starten erhalte ich immer eine Fehlermeldung bei der Auswahl der Zahlungsmethode.

Wenn ich versuche mit PayPal zu zahlen kommt folgende Meldung:

"Der PayPal-Service ist nicht verfügbar. Wähle eine andere Zahlungsweise."

Bei anderen Zahlungsmethoden erhalte ich allerdings ebenfalls Fehlermeldungen.

Desktop

This topic has been closed for replies.

Correct answer Kanikas

Über Adobe kann ich immer noch nichts kaufen. Ich habe das Produkt über die Seite softperten.de gekauft und einfach eine Jahresrate über PayPal beantragt. Dabei kommt das selbe bei raus oder zumindest ist alles dabei, was ich brauche. Falls Adobe das Ganze nicht in den Griff bekommen sollte, wünschen ich Ihnen noch viel Erfolg beim Erwerb des Produkts 🙂
LG

We're sorry for the inconvenience. I would suggest you to kindly get in touch with Adobe support for help: https://adobe.ly/3NgMrKK. Our team can help you with the purchase. Do let us know the outcome.

Thanks

^KS

D

dirk_8126

Participating Frequently

Der Chatmitarbeiter war der Meinung, ich solle mir doch eine neue Kreditkarte besorgen...

Das Problem besteht weiter mit PayPal und SEPA und Klarna.

kglad

Community Expert

your card is refused at adobe, paypal, sepa and klarna?

D

dirk_8126

Participating Frequently

No, sorry, let me clarify.
I was trying to use PayPal - did not work.
I tried a SEPA mandate - did not work.
Klarna was not available, and the debit CC of Klarna did not work either.
The only helpful idea of the adobe support was to either get a new credit card or use a mobile browser.

D

Disly

Participating Frequently

Ich habe dieses Problem auch und kann selbst mit Kreditkarte nicht bezahlen. Funktioniert es bei Ihnen inzwischen wieder? Denn bei mir tut sich da immer noch nichts...

B

benjamin_4473Author

Participant

Nein, der Fehler besteht weiterhin.

kglad

Community Expert

@Disly

if your credit card failed at two different places (adobe and klarna), you have a credit card problem.

kglad

Community Expert

you can also use klarna to purchase from europe.

D

Disly

Participating Frequently

I tried to use my Klarna creditcard but it didn't work either. I also tried three different approaches using the chat and everytime they wanted me to "just try again". Might this actually be a technical issue within adobe and we just have to wait for them to fix it?

John T Smith

Community Expert

Be sure that everything matches
https://community.adobe.com/t5/account-payment-plan-discussions/issues-with-adobe-account-when-moving-to-another-country/td-p/13126664
Country https://helpx.adobe.com/x-productkb/policy-pricing/change-country-associated-with-adobe-id.html
Credit card https://helpx.adobe.com/manage-account/using/update-billing-information.html
Currency https://forums.adobe.com/thread/1999694
Store http://www.adobe.com/store_selector/storeselector.html

droopydog500

Community Manager

Hello @benjamin_4473,

I think you will need to contact Adobe customer service to see what the problem is. Try the link to auto-open the Chat:

https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type "agent"

You can also send a post through X (formerly Twitter) to @AdobeCare.

Do not reply to PMs here of people claiming to work for Adobe. They are likely to be scammers.

My best,

droopy

Adobe Community Expert (not an Adobe employee)

B

benjamin_4473Author

Participant

Thanks for your response. I started a chat and it seemed like the agent couldn't help and his last words were "give me a minute" before the conversation was ended.

kglad

Community Expert

check for an open ticket, https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html

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