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Latest Windows 11 update causes Adobe error in thinking my PC is new and third activation!

Contributor ,
Oct 07, 2022 Oct 07, 2022

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Latest Windows 11 update causes Adobe error in thinking my PC is new and third activation!   I cannot activate my valid and current CC Photrography Plan as Adobe thinks my PC is a new PC after Windows 11 update.

Win11 updates are required by operating system for safety and security and cannot/should not be delayed.

This is clearly an Adobe bug as the PC has had no hardware updates or changes at all?   Only system and software updates.

I cannot use my paid for CC plan.  Can someone please help ASAP as I have deadlines?

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Community Expert ,
Oct 07, 2022 Oct 07, 2022

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Hi

Go to your Adobe account and click on Plans and Payments > Activated Devices, from there you can deactivate your devices

2022-10-07 13_11_21-Adobe Account — Mozilla Firefox.png

I'll move the thread to the Account, Payment, & Plan

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Community Expert ,
Oct 07, 2022 Oct 07, 2022

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First: Windows 10 is still current and served with security updates. You may update, but you are not yet needed to update. However, Windows 10 and Windows 11 are both supported by Adobe software, so there is no need in this sense to prefer one OS over the other.

 

I, personally, switch between 4 computers and I have no problem by disabling one of my 2 active licences to activate on a third computer. I do that on the fly, but you deactivate any machine, also remotely, by going to https://account.adobe.com/activated-devices and deactivating a computer.

Abambo_0-1665171299022.png

 

 

It may happen (and it happened in the past), that the system thought that you changed the system, even when working physically on the same system. In this case, it's possible to deactivate the ghost system. That is at most a nuisance.

 

BTW: It's also possible to deactivate a device by starting an Adobe product. In that case, you get shown similar options.

ABAMBO | Hard- and Software Engineer | Photographer

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