License is used by multiple Users

[MarkI]

today all my apps were signed out with the explanation that my license is being used by multiple users. But that’s not true. Two devices are signed in online with only me as a user, which is allowed. I received several messages saying that Adobe would change my password if I didn’t take action. Unfortunately, a support contact wasn’t able to help. I was told to sign out of all devices and sign back in, and then everything would be fine. Unfortunately, that wasn’t the case, and I’m pretty angry now. I wrote to them again. Sadly, the support is a disaster as well—they’re barely reachable. For me, the messages started appearing after the last major update. I think Adobe changed something about the license check, and there’s probably a bug in it. I can imagine that this might be the case here too… it doesn’t really help, but it shows that others are having account problems as well…

[Tarun Saini]

Hi @MarkI,

Welcome to the community! We're sorry to hear about your experience. Would you mind sharing your Adobe ID with me via private message?

Private messages should be accessible from the envelope in the top right corner. This should be the direct URL
 https://community.adobe.com/t5/notes/privatenotespage

Regards,

Tarun

[Jeffrey_A_Wright]

Markl, are you referring to your interaction with us in early November? If so, you can use the steps listed at https://adobe.ly/4pgaJp9 to review the information provided in case ADB-42485319-V0P7. If you have additional questions, Markl, then click on https://adobe.ly/4oJ1Yns to speak with a member of our team who can help you further. ^JW

[MarkI]

It just keeps getting better... I wonder if they even read my messages. Yes, it's about the message from the beginning of November. As I wrote here, the problem isn't solved. Adobe, however, marked my request as resolved. Please read my message again before even replying! Adobe reset my password based on a message that I'm sharing my license with multiple users. That's not true, and I'm adhering to the license terms! So where exactly is the problem? Why is Adobe kicking me out of my programs?

[kglad]

did you send the banned id to @Tarun Saini via private message?

[Jeffrey_A_Wright · Accepted solution]

Markl, thanks for confirming. I am sure this is frustrating. Please click on https://adobe.ly/3Xxgx1A to begin a new interaction. You will want to reference your previous case ADB-42485319-V0P7. Support cases will automatically close, so please bookmark and use the information at https://adobe.ly/47Nt3QH if you have any additional questions or you do not feel that your inquiry was resolved. ^JW

[MarkI]

thank you for removing! I just realized not very smart from me. Can you not edit your own posts here?

[MarkI]

yes i did
<Removed by Moderator>

[Jeffrey_A_Wright · Accepted solution]

Markl, I removed the image from your most recent post. This is a public discussion forum, please don't share personal information. Adobe employees are already aware of the email address you used to initiate this public discussion thread.

Please click on https://adobe.ly/482DMpf to speak with a member of our team who can help you further. ^JW

[MarkI]

Thank you, but I give up. Another link to a website that's useless to me.

How do I contact someone at Adobe? It's just a website with some tips and descriptions. When I click on "Contact Adobe," the useless chatbot appears...
Thanks anyway, and forget it, the thread can be closed or deleted...

[kglad]

@MarkI 

you can get past the bot.