Membership removed

New Here ,
Sep 23, 2021 Sep 23, 2021

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Good morning,

 

Last April I have paid an annual membership.

 

MicrosoftTeams-image.png

Now I get the message that my membership has expired and my invoice can no longer be accessed.

MicrosoftTeams-image (2).pngMicrosoftTeams-image (1).png

Another strange thing is I can retake a 7-day trial.

 

Please advice

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Explorer ,
Sep 23, 2021 Sep 23, 2021

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Hi Lieven,

 

we had the same thing but with someone who was logged in with a personal account, while she had InDesign under a business account. It took me a while to get wise to it because she used the trial option first and only complained when the days were up. The trick was to log out of CC, log back in, and select the right profile, maybe you'll find that option as well?

 

Fingers crossed 🙂

Tieke

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New Here ,
Sep 23, 2021 Sep 23, 2021

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Hi Tieke,

 

Thank you for responding this fast.

I have paid it with my personal account, so don't think that is the issue.

What is CC? (log out of CC?)

 

Lieven

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Explorer ,
Sep 23, 2021 Sep 23, 2021

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Hey Lieven,

 

Creative Cloud, see screenshot. Not sure what it looks like on a Windows PC but it's where you're logged in and will find your InDesign updates, and updates to other apps you might be using from Adobe (amongst other things). In your screenshot it appears to be the icon between Teams and InDesign.

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Adobe Employee ,
Sep 23, 2021 Sep 23, 2021

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Hi there,

 

Sorry to hear about your experience. We'd recommend connecting with Adobe Customer Support for account and billing related queries. Please click on the chat icon at the bottom of the page to begin the conversation. Team here will be happy to assist you.

 

Regards,

Ashutosh

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Adobe Community Professional ,
Sep 23, 2021 Sep 23, 2021

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LATEST

Try the steps mentioned in the following link
https://helpx.adobe.com/hk_en/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html
If it doesn't work, then you need to contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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