Merging two Acrobat subscriptions into one

[martin_7615]

By mistake, instead of upgrading my Acrobat standard subscription to Acrobat pro, I ordered another subscription. So I now have two annual subscriptions 1) acrobat standrad and 2) acrobat pro. Is there any way to merge the two subscriptions?

[Ravi Gour]

Hi Martin,

You can try cancelling the Acrobat standard subscription and continue with Acrobat Pro subscription.

[martin_7615]

Hi Ravi, thanks for the message. That's what I wanted but since I have a yearly subscription paid monthly, this comes with a penalty (paying the rest of the subscription). At the same time, I don't know if in case of termination of Standard subscription, the files can be transferred under Pro subscription.

[Shivangi_Gupta · Accepted solution]

Uh oh! That is a tricky situation to be in. I would recommend you to contact our support team and start a private chat session here: https://helpx.adobe.com/contact.html?rghtup=autoOpen

You can explain the situation to them and they'll assist you with the best possible solution.

Let us know if you have any questions. 

Thanks,

Shivangi