mi cuenta creative cloud falla

[Yo_Besbo3822]

hola, he intentado acceder a photoshop hoy con una cuenta de creative cloud hasta enero de 2026 y me dice que mi cuenta ha expirado, el bot me dice que no hay ningun agente disponible os ha pasado a alguno?

[kglad]

check your account, https://account.adobe.com

what's it show?

eg, any payment problems,?
more than one subscription?
only the plan(s) you want?

[Yo_Besbo3822]

[Yo_Besbo3822]

eso es lo que dice y está pagado hasta enero

[kglad]

it's says you need to restart your plan.

[Yo_Besbo3822]

mira al lado superior derecho, dice que se reestalecera en octubre dia 6

[kglad]

it says your free generative ai will be reset on october 6.

[Shivangi_Gupta]

Hi Yo_Besbo3822,

We appreciate you reaching out. Please feel free to reach out to our support team here: https://adobe.ly/4m5BQBg

They'll be able to share more details about this.

^Shivangi

[kglad]

what happens when you click "restart your plan"?

[Yo_Besbo3822]

[kglad]

what's unexpected about that?

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

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