Monthly Plan

[timg76702216]

I have recently purchased the cut price yearly plan which i understood would supercede my monthly payments on my current plan but i havent received an activation email - can anyone clarify ?

[kglad]

adobe black friday deals are for first time subscribers.  to clarify your current situation:

use a browser that allows popups and cookies and contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.s. you can also use twitter to tweet @AdobeCare

p.p.p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

<moved from using the community >

[timg76702216]

thank you so much for replying. Unfortunately your answer is incorrect. You can sign up for this deal each year and it supercedes your monthly subscription. The saving is about £50.00 per year . 

[kglad]

there are non-adobe black friday deals that apply to not only first time subscribers.  which deals you're talking about, i do not know.