Move a subscription from one account to another?

[Philip28263712fdxw]

I have an Acrobat Pro subscription under one account & an Audition subscription under another account.  I now wish to have them both under one account.  Is this possible?

[kglad · Accepted solution]

it's possible but not by merging the two accounts.  you would have to cancel the subscription on one account and start the cancelled subscription in the other account.

if you do that yourself and find you're going to be charged a cancellation fee, contact adobe support and they will probably do this cancel/restart with no charge.

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

[Philip28263712fdxw]

Thank you kglad.  I'll see how I go.

[kglad]

keep us updated.

[Philip28263712fdxw]

All done. I used the chat option & even ended up paying a reduced, promotional price on the plan I moved.  Thanks for your help.

[kglad]

good to hear! (and you're welcome.)