Multiple Accounts with the Same Email Address

[nathanlastname]

I am a student user. I purchased a Creative Cloud student license with my school email address. Great! I get a discount. Yay!

However, I am also a student employee. My department has purchased an Adobe license for my use at work, which is also associated with my school email address. How do I login to that account?

If I attempt to create a new login with my school email address, it prompts me that there is already an account associated with that email address, which is true. My IT department is suggesting that I login with my personal account, but then I will be using my personal account to do work, and the license my employer is paying for will be sitting idle, which doesn't sit well with me. I need to figure out how I can login to the account my employer is paying for independent of the license I am paying for at home as a student.

I appreciate any insights anyone can offer me to take back to my clueless IT department.

[bucksommerkamp]

This has to be frustrating! Is there a way to use a secondary school email address for your personal version? (at the university I'm attending for my Master's degree, I can use either my student id or an alias with my name Both work equally well.

Just an idea, although if your IT department is that clueless, it might not work.

[nathanlastname]

I'm hoping there is a better option, but, yes, it is looking like we will have to have our IT department create some dummy emails for us to be able to use our departmental licenses.

[Abambo]

My employer is also paying for my license at work. My personal license simply is on a different id... If you do not have 2 e-mails, create a new one (there are a lot of providers offering free e-mail addresses). If you have an iPhone, you may also use that mail address. It really doesn't matter.

However, there is a different problem that I avoid because I never sign in with my private id at work: CC file synchronisation is dependant on the Adobe id and you can't be concurrently signed in on the same computer with both.

[Nancy OShea]

Divide and conquer.  No way around it, you need separate IDs (e-mails) for each account.

[nathanlastname · Accepted solution]

I found out that I can use my personal Adobe ID on my work machine, so that is an option. It's just a terrible option. The only alternative, yes, is to create another Adobe ID with a different email (which may entail creating another email account (I already have three)), which is only a slightly less terrible option. Adobe clearly doesn't understand what device license means. A device license should mean the software license is tied to the device and not a user and should require no separate login. In an enterprise space, an employee shouldn't have to bring their own Adobe ID / email to use their employer-provided software, and an employer should be able to dynamically create logins, assign access, and manage users.

[Abambo]

nathanlastname  wrote

In an enterprise space, an employee shouldn't have to bring their own Adobe ID / email to use their employer-provided software

The employee should use a company provided e-mail to create a company Adobe id.

nathanlastname  wrote

(...) and an employer should be able to dynamically create logins, assign access, and manage users.

That's how it works...

Just to say, I have an e-mail address for each organisation I'm part of. When working for that organisation I'm using that e-mail.

That makes half a dozen addresses.

[IT QCKL]

What if, our college have 52 pcs using the ACC, do i need 52 emails then? if that so, that is hectic

[kglad]

@IT QCKL 

if your school's plan admin has a question, they should contact adobe support via their admin console.  

[IT QCKL]

I have found the solutions. For our organizations, it is best to use the Federated ID in managing multiple account.

[kglad]

good to hear.

[kglad]

@Dr.AhmedEL-tahir 

do you have a question?

[Palmasnvstr]

it sounds like that was said with pride instead of embarassment.  It is embarrassing.  But understandable. Big Tech companies dont have to provide good products or services.  You simply create high barriers to entry and give the people whatever mediacracy you decide to serve up by acquiing what makes you seem palattable to the consumer. 

[kglad]

@Palmasnvstr 

these are user forums.  if you have something you want to say to adobe, for applicable apps, use https://helpx.adobe.com/ie/x-productkb/global/how-to-user-voice.html

for others, use https://www.adobe.com/products/wishform.html

[Eric29198426npkb]

i am sorry, as a user am i not allowed to voice my opinion about adobe on here?  I probably used the wrong desccriptors.  i didnt mean you as in "You". i meant you as in the tech companies we pay for products today.

[Eric29198426npkb]

i just had to pay for my third account because i cannot use multiple IDs under one account.  To me that is infuriating. Its poor product design.  I am just voicing my opinion about Adobe user experience on a user board

[kglad]

you can opine here, but it's more effective to also post using the links.

p.s. you can use different profiles with the a team/enterprise subscription, https://helpx.adobe.com/enterprise/using/manage-adobe-profiles.html