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Multiple Accounts with the Same Email Address

Forum|Forum|6 years ago
August 12, 2019
2 replies
25480 views

I am a student user. I purchased a Creative Cloud student license with my school email address. Great! I get a discount. Yay!

However, I am also a student employee. My department has purchased an Adobe license for my use at work, which is also associated with my school email address. How do I login to that account?

If I attempt to create a new login with my school email address, it prompts me that there is already an account associated with that email address, which is true. My IT department is suggesting that I login with my personal account, but then I will be using my personal account to do work, and the license my employer is paying for will be sitting idle, which doesn't sit well with me. I need to figure out how I can login to the account my employer is paying for independent of the license I am paying for at home as a student.

I appreciate any insights anyone can offer me to take back to my clueless IT department.

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Correct answer nathanlastname

I found out that I can use my personal Adobe ID on my work machine, so that is an option. It's just a terrible option. The only alternative, yes, is to create another Adobe ID with a different email (which may entail creating another email account (I already have three)), which is only a slightly less terrible option. Adobe clearly doesn't understand what device license means. A device license should mean the software license is tied to the device and not a user and should require no separate login. In an enterprise space, an employee shouldn't have to bring their own Adobe ID / email to use their employer-provided software, and an employer should be able to dynamically create logins, assign access, and manage users.

Nancy OShea

Community Expert

Divide and conquer. No way around it, you need separate IDs (e-mails) for each account.

Nancy O'Shea— Product User & Community Expert

N

nathanlastnameAuthorCorrect answer

New Participant

I found out that I can use my personal Adobe ID on my work machine, so that is an option. It's just a terrible option. The only alternative, yes, is to create another Adobe ID with a different email (which may entail creating another email account (I already have three)), which is only a slightly less terrible option. Adobe clearly doesn't understand what device license means. A device license should mean the software license is tied to the device and not a user and should require no separate login. In an enterprise space, an employee shouldn't have to bring their own Adobe ID / email to use their employer-provided software, and an employer should be able to dynamically create logins, assign access, and manage users.

Abambo

Community Expert

nathanlastname wrote
In an enterprise space, an employee shouldn't have to bring their own Adobe ID / email to use their employer-provided software

The employee should use a company provided e-mail to create a company Adobe id.

nathanlastname wrote
(...) and an employer should be able to dynamically create logins, assign access, and manage users.

That's how it works...

Just to say, I have an e-mail address for each organisation I'm part of. When working for that organisation I'm using that e-mail.

That makes half a dozen addresses.

ABAMBO | Hard- and Software Engineer | Photographer

bucksommerkamp

Community Expert

This has to be frustrating! Is there a way to use a secondary school email address for your personal version? (at the university I'm attending for my Master's degree, I can use either my student id or an alias with my name Both work equally well.

Just an idea, although if your IT department is that clueless, it might not work.

N

nathanlastnameAuthor

New Participant

I'm hoping there is a better option, but, yes, it is looking like we will have to have our IT department create some dummy emails for us to be able to use our departmental licenses.

Abambo

Community Expert

My employer is also paying for my license at work. My personal license simply is on a different id... If you do not have 2 e-mails, create a new one (there are a lot of providers offering free e-mail addresses). If you have an iPhone, you may also use that mail address. It really doesn't matter.

However, there is a different problem that I avoid because I never sign in with my private id at work: CC file synchronisation is dependant on the Adobe id and you can't be concurrently signed in on the same computer with both.

ABAMBO | Hard- and Software Engineer | Photographer

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