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i just got the adobe new user and i had a subscription to lightroom trough my apple id.
now, when im trying to get connected on the lightroom it says i need to purchase again.
when im trying to click "already purchased" im getting an error.
any help guys? thx
We are volunteers and users, just like you. We cannot help with account and/or payment problems/questions — only Adobe Customer Service can do that.
All we can do is to give you the correct information.
Contact Adobe Customer Care: https://helpx.adobe.com/contact.html
Click the chat icon in the lower right and type "agent" to get a human and not the chat bot.
Try the steps here for when Creative Cloud reverts to trial mode. Let us know which one works!
Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html may help-and troubleshooting FAQ https://community.adobe.com/t5/Get-Started/Troubleshooting-FAQ-What-should-I-do-if-I-have-a-membersh...-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.htmlThis part copied from Nancy_OShea1. Open CC Desktop App.2. Click the gear icon > General tab > Settings. Select "Always keep Creative Cloud up to date."3. Click on your Avatar (top right image).4. Sign-out of Creative Cloud.5. Close all apps.6. Restart your computer.7. Open CC Desktop app.8. Click your Avatar.9. Sign-in with your paid ID and password.