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My account setup has been failed after amount was billed on my card

New Here ,
Dec 21, 2021 Dec 21, 2021

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Hello, I bought adobe creative cloud license and completed payment transaction. Once payment was successfully submitted, the page asked me to enter the password for account setup. And while doing so page crashed with an error asking me to contact customer support. Now I dont have an account and I am unable to login or find my account. I am not even shown a way to contact customer support. 

 

 

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correct answers 1 Correct answer

Community Expert , Dec 21, 2021 Dec 21, 2021

Hi @Pruthvi223502579jmg 

 

To contact Adobe Customer Care:
https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 

Type "agent" to get a human.

 

or you can send a tweet to @AdobeCare for support.

 

Do not respond to PMs as they are likely to be scammers. Staff has an Employee badge and can look up your details by your Adobe ID.

~ Jane

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Community Expert ,
Dec 21, 2021 Dec 21, 2021

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Hi @Pruthvi223502579jmg 

 

To contact Adobe Customer Care:
https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 

Type "agent" to get a human.

 

or you can send a tweet to @AdobeCare for support.

 

Do not respond to PMs as they are likely to be scammers. Staff has an Employee badge and can look up your details by your Adobe ID.

~ Jane

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New Here ,
Dec 21, 2021 Dec 21, 2021

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Thank you. I could contact them and resolve the issue. 

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Community Expert ,
Dec 21, 2021 Dec 21, 2021

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@Pruthvi223502579jmg 

 

I'm so happy to hear that 😊 and thanks for reporting back!

 

Jane

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