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My Adobe Account is linked to my Google Account, which is now deleted. I can't sign in, what do I do

New Here ,
Sep 11, 2020 Sep 11, 2020

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Hi. My Adobe Account was linked to my Google Account. This account has since been deleted by myself, but my Adobe Account is still linked to it. Now, when trying to sign into Adobe, my email is not found(since it has been deleted), so I cannot sign in. On this account, I have a Creative Cloud $50/month subscription which I would like to cancel as I now have another account, but as I cannot sign in, I can't cancel it. I no longer want my Adobe Account, I only want to cancel my subscription. Any help?

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correct answers 1 Correct answer

LEGEND , Sep 11, 2020 Sep 11, 2020

This forum system is not a direct link to Adobe support.
We are just users like you and can't help with account questions.
You need to contact Adobe directly through the Chat system at the link below.

https://helpx.adobe.com/contact/support.html

Select the chat icon at the bottom right of the page to open a chat session.
Type in AGENT into the chat window to connect directly to a person rather than the AI System.


Best of Luck.

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Community Expert ,
Sep 11, 2020 Sep 11, 2020

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using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html


click contact us (in the lower right)
in the chat field, type BILLING AGENT
be patient, it can take quite a while to reach a human

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LEGEND ,
Sep 11, 2020 Sep 11, 2020

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This forum system is not a direct link to Adobe support.
We are just users like you and can't help with account questions.
You need to contact Adobe directly through the Chat system at the link below.

https://helpx.adobe.com/contact/support.html

Select the chat icon at the bottom right of the page to open a chat session.
Type in AGENT into the chat window to connect directly to a person rather than the AI System.


Best of Luck.

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New Here ,
Nov 27, 2023 Nov 27, 2023

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i have the same issue, but the chat says I need to sign in to connect with an agent. however, my issue is that i can't sign in! how do i contact an agent without signing in?

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Community Expert ,
Nov 27, 2023 Nov 27, 2023

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use twitte/x.

 

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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