My adobe apps won't sync

New Here ,
Nov 27, 2021 Nov 27, 2021

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Suddenly, at least within the last 24 hours i don't have accsess to premium features on my apps. Such as "psexpress", "lightroom" etc...

I own a lisence to "photoshop/premiere element's" that granted me access to several android app's. I noticed at first i needed to be signed in to my creative account, wich i did with my adobe account. Never had to do this before... After signing in, i found an option to access my express account with a total payment of zero. 

Still i don't get premium features. 

Lightroom was'nt part of tve deal, but i have a subscription there. It says cancelled. I tried purchasing a new subscription to lightroom. After doing so i still don't have premium access. Then i noticed an email from adobe that i'm unable to access my adobe account without this verification code. 

But i have access! Or else i could'nt be here right?  And there aint anywhere to sign my access code either after reinstalling the apps, turning my phone off and on and so on. What's happening? 

 

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Community Expert ,
Nov 27, 2021 Nov 27, 2021

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[Moderator moved from Creative Cloud to Account, Payment & Plan.]

Just to be perfectly clear, Elements is consumer software on a single purchase license.  It entitles you to nothing in the Creative Cloud subscription software line except limited trials to test for a few days.  If you want to keep them beyond the trial period, you must pay for a subscription to them.  See this link which describes the differences between apps

https://www.adobe.com/products/photoshop-elements/faq.html

 

Mobile apps are free to download but the premium features come at an additional cost.  See the link for more details.

https://helpx.adobe.com/creative-cloud/faq/mobileapps.html

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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