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My adobe pro subscription is not getting cancelled

New Here ,
Sep 13, 2025 Sep 13, 2025

Please cancel my adobe premium subscription free trial. I don't want to get charged for it.

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Community Expert ,
Sep 15, 2025 Sep 15, 2025
LATEST

as mentioned above, you'll need to cancel yourself. no one can do it for you.  make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

if you're unable to follow the steps described, check your account (https://account.adobe.com) for a payment problem. all payment problems must be resolved before cancellation is enabled, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

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