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My membership

New Here ,
Nov 06, 2022 Nov 06, 2022

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I have a photographer membership since 2015.

Yesterday I received a mail. On 5 december 2022 ny membership will be changed to a starter version at the next grant.

I want to know what that means in practice.

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Community Expert ,
Nov 06, 2022 Nov 06, 2022

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if you have a plan administered by someone else (eg, school), contact the plan's administrator.

 

otherwise, use a browser that allows popups and cookies and contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.s. you can also use twitter to tweet @AdobeCare

p.p.p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

 

<moved from using the community >

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Community Expert ,
Nov 06, 2022 Nov 06, 2022

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What exactly does the full email say? Does it mention Creative Cloud Express?

 

Earlier this year, Adobe issued an email saying that Creative Cloud Express will change from the previously included Premium version to the Starter version. If you don't use Creative Cloud Express then the change wouldn't affect you.

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Community Expert ,
Nov 06, 2022 Nov 06, 2022

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@Carry269757101wr1 wrote:

my membership will be changed to a starter version at the next grant.

I want to know what that means in practice.


 

If you look closer, this is most likely referring to is Adobe Express (formerly Adobe Spark). The Photography plan used to include the full version of Express (Spark) and now includes the starter version.

 

Nothing has changed with Photoshop itself; you still have the full version. The way this is worded has confused a number of users who have emailed us for clarification.

 

If you still aren't positive, post the email (redacting personal info), but I am sure this is what you are seeing.

 

Jane

 

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