My password was changed without my knowledge. I cannot change to a new password.

[lesbro]

Before you can change your password you need to know the present one. No help if it was changed without your knowledge. I also found I am shown as being in Dublin when I'm not even in Northern Ireland, and again I'm not able to change it.

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from download & install">

[lesbro]

Thank you

[kglad]

once you change your password, enable 2 fa, https://helpx.adobe.com/manage-account/using/secure-your-adobe-account.html

[kglad]

click that you forgot your password.