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Mysterious charge!?

New Here ,
Aug 28, 2021 Aug 28, 2021

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Hi there, I have no idea where to put this question. I have a monthly charge of $10.59 for ADOBE PHOTOGPHY PLAN, but I can't see this as a subscription in my account. Only place I can see it is on my monthly billing statement for my credit card. Any advice on how to identify this charge and remove this subscription? Is there someone I can reach out to on the Adobe end? 

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Community Expert ,
Aug 28, 2021 Aug 28, 2021

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Hello @DuffMc81,
Sorry to hear that you are facing trouble. Unfortunately, you won't find the help you need at these forums. These are peer-to-peer forums, with no one here having access to your account information. You need to contact support.
To contact support see the instructions given at the link below
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/m-p/11843852#M14032
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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Community Expert ,
Aug 29, 2021 Aug 29, 2021

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Log-in to your account with your Adobe ID and password.

https://account.adobe.com/plans

 

If your credit card was compromised and used without your knowledge, unfortunately Adobe can't help you with that because they are victims, too.  Contact your bank immediately.

 

Nancy O'Sheaā€” Product User, Community Expert & Moderator

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New Here ,
Feb 17, 2022 Feb 17, 2022

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Hi I am having the same issue! Did you ever figure it out?

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Community Expert ,
Feb 17, 2022 Feb 17, 2022

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Did you do as was suggested in previous posts?

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New Here ,
Feb 17, 2022 Feb 17, 2022

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Yes. I currently have no paid plans through adobe because my school pays for it for us. So I don't know what the charge is! But it is exactly $10.59 

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Community Expert ,
Feb 17, 2022 Feb 17, 2022

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What did Adobe Support say?

Did you contact your school?

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