I cant access my account due to forgotten gmail. Is it possible to change the gmail but keep the account? I dont want do end the subscription but right now i cant access the account because i dont have the password to my gmail. Is it possible to solve?
@Johan38320924sb1c You'll need to contact Adobe Customer Care. Your best bet is to try via X (Twitter) @adobecare since you cannot log into Adobe.com without your email.
Don't be surprised if they cannot help you - they may direct you back to Google to try a password reset or account recovery. Google has procedures to recover forgotten passwords for gmail accounts.
Johan, thanks for your question. Make sure you have regained access to your Gmail account. Once you can send and receive e-mail successfully, see https://adobe.ly/3XIylIz for information on how to reset the password for your Adobe account.
If you don't regularly use your Gmail account, then bookmark https://adobe.ly/3XJOM7b for steps you can utilize to change the primary e-mail address associated with the account, Johan. ^JW
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