Need help! My dad accidentally bought same subscriptions/plans from his 2 accounts

[Aleksandrs29673322cjne]

Hi all/adobe community,

Need help! My dad accidentally bought same subscriptions/plans from his 2 accounts and wants to cancel one of those. The problem is now that he is paying twice for the same product he is using. There is a cancellation fee that we are aware of but if there is any chance to agree that he will leave 1 subscrition on one account and cancel for free same subcription from his 2nd account?

As a prove that these account both belongs to him: he is paying from both account with one and the same credit card.
First ACC: 

((Details removed by moderator)) 

Second:

As you can see not only payment details but even names are similar for these account.

We couldņ't find the way how to directly contact Adobe on this matter to explain this silly situation.

We appreciate any helpon this topic. Thanks in advance!!

[Kanikas · Accepted solution]

Hi,

I'm sorry to hear about the situation with your dad's subscriptions. The best action would be to cancel the subscription by login into your Adobe account. See the steps here: https://helpx.adobe.com/in/manage-account/using/cancel-subscription.html. You can cancel the subscription free of cost within the first 14 days. You will not be charged any cancellation fee if you are still within the 14-day period. 

If you are being asked to pay the cancellation fee, please contact our support here; they can take exceptions (if any) to help you out. 

Hope this helps! 

Feel free to update the thread for any other questions. 

Thanks 

Kanika 

[Aleksandrs29673322cjne]

Unfortunately the problem is that my dad noticed double payment only 3 month later and now for cancelling each subs. Adobe asks for 60 eur cancelation fee but i agree that we should not hope for free cancellation for both subs, would be nice to cancel for free at least one of them...

Re link you have provided - its forwarding me to default support page and i don't see any option to contact anyone from support there. Maybe i am blind? Can you guide me please?

[kglad · Accepted solution]

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

[Aleksandrs29673322cjne]

Thanks, contancted someone via chat, lets see if they can help

[kglad]

@Aleksandrs29673322cjne 

let us know the outcome, if you have time.

[Aleksandrs29673322cjne · Accepted solution]

Agent helped me to cancel subscription for second account since i proveed i have similar one from 1st account. They will also refund us with 2 payments that we already made for this duplicate subscription which is absolutely great.

Many thanks goes to Adobe support for understanding! 

[kglad]

@Aleksandrs29673322cjne 

that's good to hear!  (and thank you for the update.)