Need to cancel my new account plan and migrate it to my old acount

[hibond60395885]

Hi,

I need to cancel my new Adobe Creative Cloud Account and migrate the already bought plan to my old Adobe Creative Cloud Account since I have all the files, adobe portfolio and settings associated to this old one. 

I no longer need the new one. Just the bought yearly plan. I cannot request for the refund because it has past more than 14 days since I bought it.

Thank you!

[Peru Bob · Accepted solution]

Please go to Adobe Customer Service (make sure to sign in to your Adobe account first and allow popups on your browser):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html