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Lewisjh
Participating Frequently
March 25, 2024
질문

No access to apps, paying for full suite. After contacting 5 times, I'm ghosted. At my wits end.

  • March 25, 2024
  • 1 답변
  • 255 조회

Paying for the full suite of applications, but my account says 'free account' and I cannot access any apps. This has been like this since the 20th March. I've contacted them several times and was just ghosted on my final contact. GG Adobe. Love paying for access to NOTHING.

    이 주제는 답변이 닫혔습니다.

    1 답변

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    Lewisjh작성자
    Participating Frequently
    March 25, 2024

    Additional info:

    I have done all these steps but no luck.

    https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

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    Lewisjh작성자
    Participating Frequently
    March 25, 2024

    Based on this, I would assume the problem is Adobe end with activiting my licence properly. I can't even cancel my plan when logged into my account on the web, I click manage plan and the loading logo just shows up forever.

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    March 25, 2024

    Default, sorry for any problems you are encountering managing your plan. I am showing that case ADB-33718899-W7L5 is still in progress. Please bookmark and use the steps listed in https://adobe.ly/4cyoidS to review and make any comments to your active support case. ^JW

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