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No, it's not $9.99/year.

Community Beginner ,
Mar 20, 2024 Mar 20, 2024

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When I first signed up for the photography plan, I was delighted to see that it was priced very low, $9.99/year. So it was quite a surprise when the actual bill was $120. Because it's $9.99/month, not /year.

I called Adobe and pointed out the discrepancy between the advertising and the actual billing.

But, still now in 2024, this is what Adobe emailed me as a renewal notification:

Here’s a quick look at your renewal details:
Subscription:
Photography plan (20GB)
Payment:
US $9.99/year plus Tax/VAT

 

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Billing

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correct answers 1 Correct answer

Community Expert , Mar 20, 2024 Mar 20, 2024

I'm not sure who should be contacted to fix the error, but since no harm has been done, I'd just wait and see if it gets fixed next year.  But yes, it is annoying to see a typo like that.

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Community Expert ,
Mar 20, 2024 Mar 20, 2024

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you're complaining about 12 cents?  <- error.

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Community Expert ,
Mar 20, 2024 Mar 20, 2024

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@kglad 

I think the OP is complaining about the typo of $9.99/year rather than the $9.99/month that it should be listed as, not the 12 cents.

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Community Expert ,
Mar 20, 2024 Mar 20, 2024

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ah, my error.

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Community Beginner ,
Mar 20, 2024 Mar 20, 2024

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Yes, sorry, the complaint was about the "/year" for "/month". I was just rounding the bill amount to the nearest dollar.

I do actually find "0.99" prices irritating, taxing one's attention to round up--but every single retailer does this, is practically required to do it, I will do it myself, so I won't make complaints there.

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Community Expert ,
Mar 20, 2024 Mar 20, 2024

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I'm not sure who should be contacted to fix the error, but since no harm has been done, I'd just wait and see if it gets fixed next year.  But yes, it is annoying to see a typo like that.

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Community Beginner ,
Mar 28, 2024 Mar 28, 2024

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Thanks, Peru Bob. Well, of course I did call Adobe once. It looks like it won't ever get fixed. But, yes, it's best to forget about it.

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Community Expert ,
Mar 28, 2024 Mar 28, 2024

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agreed.

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Community Expert ,
Mar 20, 2024 Mar 20, 2024

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This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that wait times are sometimes long before an agent responds
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
This will NOT work if you are using a VPN
.
This link will go directly to the chat option
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent in the lower right, without the quote " " marks
or
X (aka Twitter) tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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