No option to change Payment method

[Guest]

So i recently lost my credit card and i got a new one, i had to change all my bills. When I went to my account, and no option appears to be present so i can change it. Yes, i checked 3 time show to change my credit card but that option isnt there. Also apparently i have the "free trial" version, when in reality i have the student plan, and i can confirm it is not "free". My billing info shows every month Im being charged for the service. And i have gotten the warning notification saying i need to pay or else ill get blocked from using the programs...i called costumer support 20 times, chat 100 times...no one answers......5 hr wait...please anyone...help!

[John T Smith · Accepted solution]

Some Change/Verify Account links https://forums.adobe.com/thread/1465499 that may help

-Credit card https://helpx.adobe.com/x-productkb/policy-pricing/membership-subscription-troubleshooting-creative-...

If the above doesn't help, you will have to go back to chat... this is a public forum, and other users here can't help with account issues

Chat help: Mon - Fri  5am - 7pm  (US Pacific ​Time) <=== NOTE DAYS AND TIME

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Creative Cloud support (all Creative Cloud customer service issues)

https://helpx.adobe.com/contact/support.html

[Sture Andreasson se]

Yes, but I have received a message that payment has been made

Invoicing and payment
PayPal
SEK 263.75/month
The next payment takes place on 16 Nov. 2024
Annual plan with monthly payment

change to day 20

[Jeffrey_A_Wright]

Sture, do you have a question? You keep repeating the same text in multiple public discussion threads. ^JW