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no puedo cambiar la tarjeta de credito para actualizar el pago

New Here ,
Apr 25, 2024 Apr 25, 2024

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no puedo cambiar la tarjeta de credito para actualizar el pago

 

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correct answers 1 Correct answer

Community Expert , Apr 25, 2024 Apr 25, 2024

change credit card and/or billing address, https://helpx.adobe.com/manage-account/using/update-billing-information.html

 

 

if that doesn't help, contact adobe support.  there are 2 ways to contact adobe; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter

...

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Community Expert ,
Apr 25, 2024 Apr 25, 2024

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Are you getting an error when you enter in the new details?

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Community Expert ,
Apr 25, 2024 Apr 25, 2024

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change credit card and/or billing address, https://helpx.adobe.com/manage-account/using/update-billing-information.html

 

 

if that doesn't help, contact adobe support.  there are 2 ways to contact adobe; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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New Here ,
May 03, 2024 May 03, 2024

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No he podido pagar mi licencia ya que no puedo actualizar mi tarjeta de credito y el asistente virtual no me ayuda.

 

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Community Expert ,
May 03, 2024 May 03, 2024

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@juanv85354464 

 

don't use the virtual assistant.  bypass it by following the step (typing "AGENT") in my previous message.

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New Here ,
Jun 30, 2024 Jun 30, 2024

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Hola, pudiste resolverlo ? Tengo el mismo problema

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Community Expert ,
Jun 30, 2024 Jun 30, 2024

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LATEST

@Mare Rivera 

 

read my first reply

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