• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

no puedo cambiar la tarjeta de credito para actualizar el pago

New Here ,
Apr 25, 2024 Apr 25, 2024

Copy link to clipboard

Copied

no puedo cambiar la tarjeta de credito para actualizar el pago

 

Views

65

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Apr 25, 2024 Apr 25, 2024

Copy link to clipboard

Copied

Are you getting an error when you enter in the new details?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Apr 25, 2024 Apr 25, 2024

Copy link to clipboard

Copied

change credit card and/or billing address, https://helpx.adobe.com/manage-account/using/update-billing-information.html

 

 

if that doesn't help, contact adobe support.  there are 2 ways to contact adobe; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 03, 2024 May 03, 2024

Copy link to clipboard

Copied

No he podido pagar mi licencia ya que no puedo actualizar mi tarjeta de credito y el asistente virtual no me ayuda.

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
May 03, 2024 May 03, 2024

Copy link to clipboard

Copied

LATEST

@juanv85354464 

 

don't use the virtual assistant.  bypass it by following the step (typing "AGENT") in my previous message.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines