Hello, I get this message from time to time, the reason is that my bank card has expired. I didn't notice when I signed up that it was going to end soon, but I already signed up for an annual plan a couple of months ago.
And now in the message it tells me that if I don't update the card the service will be cut off! How is that ! I paid an advance amount to get the service and what if the card is updated from the bank and I don't want to update it on the website
Note: I tried to update my card information, but I always get problems, so I decided to continue and take advantage of the remaining months that are more than 9 months, and I will not care about adding a new card or solving this problem until the end of the subscription. Or I may change my mind and not renew my subscription again 🙂
The question here is, will the service really stop? It is also mentioned in the email sent to me
do you have annual plan paid annually? paid monthly? something else?
yes , paid annually
your subscription will not end prior to your renewal date. it should end on your renewal date.
you can confirm with adobe support. there are 2 ways to contact adobe; chat and twitter:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.
p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...