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One of Cx Agent asked me to share Card details!

New Here ,
Jan 29, 2020 Jan 29, 2020

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One of Cx Agent asked me to share Card details when I enquired abou the billing/Charges details. Is this okay, Adobe will never ask to share the card details? Share the first 6 and last 4 numbers of the card which has been charged, this What Support agent asked me.

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correct answers 1 Correct answer

Adobe Employee , Jul 17, 2020 Jul 17, 2020
Armaghanhassan, the screenshot you posted is requesting that you confirm the billing address.  If you are connecting via chat at https://helpx.adobe.com/contact.html then you are using a secure connection.

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LEGEND ,
Jan 30, 2020 Jan 30, 2020

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What support agent? What is meant by Cx agent? How did you contact them or did they contact you through a Private Message on this forum system or by Email?

 

In any event unless I initiate contact with some one, and even then, I never give out my CC number in whole. Not even if I am contacting one of my credit card companies/banks. They will already have all that info. All they need is for me to properly identify myself.

 

Also the forum you have posted in is for getting Help Using this forum system. I will have it moved to a more appropriate forum.

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Adobe Employee ,
Jan 30, 2020 Jan 30, 2020

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Hi Siva,

Adobe Customer Service agents don't ask for your card details to check billing.

They might verify the last 4 numbers of the card with you, just to check that you are the owner.

Was this in Chat and if so, could you provide a screenshot? Do remove personal information before posting though!

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New Here ,
Jul 16, 2020 Jul 16, 2020

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 I was also just asked for my credit card details to check billing.

 

armaghanhassan_0-1594926896002.png

 

kind regards,

 

 

 

 

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Adobe Employee ,
Jul 17, 2020 Jul 17, 2020

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Armaghanhassan, the screenshot you posted is requesting that you confirm the billing address.  If you are connecting via chat at https://helpx.adobe.com/contact.html then you are using a secure connection.

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