pague y no me aparece

[Anita33150619jteh]

Hola, venia pagando para usar illustrator, y decidi cambiarme para tener todas las aplicaciones y ya lo pague y no me aparece nada !!!!!!!!!!!!!!!!!!!!!! solamente que tengo illustrator

[El moderador movió el hilo al foro correcto]

[Abambo]

Check at https://account.adobe.com/plans to see what plan you have. If the change did not pass, you will see there a single Illustrator plan. You will have to try the change again. If it went through, you will see an All Apps plan and you can install all the other apps on your computer.

If you can not determine the status of your subscription, you are welcome to check that with Adobe customer care. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and check if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.
If in doubt, ask the forum.

[kglad]

in the future (and for others), to change plans, https://helpx.adobe.com/manage-account/using/change-plan.html

and, if you have any trouble following those steps, contact adobe support.  (do not cancel the current plan and then start another.)

[Shivangi_Gupta · Accepted solution]

Hi @Anita33150619jteh,

As per your account details, you have Creative Cloud All apps subscription since last 4 days.

Let us know if you have any questions. 

Regards,

Shivangi

[Anita33150619jteh]

sii, pero no me deja usar illustrator porq dice que mi licencia caduco, y
en la aplicacion de adobe cloud no me aparece ninguna app, todo caducado !

[kglad]

@Anita33150619jteh 

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

below are solutions some users reported:

if those all fail, change your cc language. eg, try international english - https://helpx.adobe.com/creative-cloud/kb/creative-cloud-trial-mode.html

if that fails, change the install location