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pague y no me aparece

New Here ,
Jan 25, 2024 Jan 25, 2024

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Hola, venia pagando para usar illustrator, y decidi cambiarme para tener todas las aplicaciones y ya lo pague y no me aparece nada !!!!!!!!!!!!!!!!!!!!!! solamente que tengo illustrator

 

[El moderador movió el hilo al foro correcto]

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correct answers 1 Correct answer

Adobe Employee , Jan 30, 2024 Jan 30, 2024

Hi @Anita33150619jteh,

As per your account details, you have Creative Cloud All apps subscription since last 4 days.

Let us know if you have any questions. 

Regards,

Shivangi

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Community Expert ,
Jan 26, 2024 Jan 26, 2024

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Check at https://account.adobe.com/plans to see what plan you have. If the change did not pass, you will see there a single Illustrator plan. You will have to try the change again. If it went through, you will see an All Apps plan and you can install all the other apps on your computer.

 

If you can not determine the status of your subscription, you are welcome to check that with Adobe customer care. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and check if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.
If in doubt, ask the forum.

ABAMBO | Hard- and Software Engineer | Photographer

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Community Expert ,
Jan 26, 2024 Jan 26, 2024

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in the future (and for others), to change plans, https://helpx.adobe.com/manage-account/using/change-plan.html

 

and, if you have any trouble following those steps, contact adobe support.  (do not cancel the current plan and then start another.)

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Adobe Employee ,
Jan 30, 2024 Jan 30, 2024

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Hi @Anita33150619jteh,

As per your account details, you have Creative Cloud All apps subscription since last 4 days.

Let us know if you have any questions. 

Regards,

Shivangi

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New Here ,
Jan 30, 2024 Jan 30, 2024

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sii, pero no me deja usar illustrator porq dice que mi licencia caduco, y
en la aplicacion de adobe cloud no me aparece ninguna app, todo caducado !

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Community Expert ,
Jan 30, 2024 Jan 30, 2024

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LATEST

@Anita33150619jteh 

 

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

 

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

 

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

 

below are solutions some users reported:

 

if those all fail, change your cc language. eg, try international english - https://helpx.adobe.com/creative-cloud/kb/creative-cloud-trial-mode.html

 

if that fails, change the install location

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