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Payment done but services not resumed

New Here ,
Sep 05, 2025 Sep 05, 2025

subscription was suspended because of payment issues, now adobe deducted payment from my card but didnt resumed the services and there is no any customer care number to contact or any transparent process to settle this issue. kindly help me on this.

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Community Expert ,
Sep 06, 2025 Sep 06, 2025

check your account, https://account.adobe.com

what's it show?

eg, any payment problems,?
more than one subscription?
only the plan(s) you want?

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Community Expert ,
Sep 06, 2025 Sep 06, 2025

Moved from the CC Desktop forum.

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Adobe Employee ,
Sep 08, 2025 Sep 08, 2025
LATEST

Hi @Samyak_Ghanbahadur3300,

Thanks for reaching out!

Could you please confirm when the payment was made? Also, kindly check if the transaction was successfully completed on your end. Sometimes, payments may take a little longer to reflect due to processing delays.

As of now, I’m unable to see any payment received on Adobe’s end.

Let me know once you’ve checked. I’m here to help!


^Shivangi

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