• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Payment Error

New Here ,
Jun 18, 2024 Jun 18, 2024

Copy link to clipboard

Copied

Good morning,

 

I started the free trial of audition, I didn't manage to use it correctly and I couldn't get the payment cancelled because my laptop was broken and I didn't knew the password of the account. I would like a refund of the 26,47€. Thanks,

 

 

TOPICS
Account management , Billing

Views

37

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jun 18, 2024 Jun 18, 2024

Copy link to clipboard

Copied

Nobody here can see your account information
What do you see at https://account.adobe.com/
This space is provided by Adobe, but this is not Adobe support
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that wait times are sometimes long before an agent responds
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
This will NOT work if you are using a VPN
.
This link will go directly to the chat option
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent in the lower right, without the quote " " marks
or
X (aka Twitter) tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jun 18, 2024 Jun 18, 2024

Copy link to clipboard

Copied

LATEST

if you failed to cancel within the 7 day trial plus 7 day cancellation period, you are not entitled to a refund.  in addition, if you subscribed to an annual plan, there's a penalty for breaking that contract.

 

ntl, you can make your case to adobe support and hope they are forgiving.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines