I started the free trial of audition, I didn't manage to use it correctly and I couldn't get the payment cancelled because my laptop was broken and I didn't knew the password of the account. I would like a refund of the 26,47€. Thanks,
Nobody here can see your account information What do you see at https://account.adobe.com/ This space is provided by Adobe, but this is not Adobe support This is a public forum, you need the link to Adobe support, not other users Help Center https://helpx.adobe.com/support.html is a good place to start Be sure to remain signed in with your Adobe ID before accessing the link below Do be aware that wait times are sometimes long before an agent responds . You MUST make sure that your browser does NOT block ads, scripts, or pop-ups You MUST also allow 'cookies' in your web browser for the link to work This will NOT work if you are using a VPN . This link will go directly to the chat option https://helpx.adobe.com/contact.html?rghtup=autoOpen Type "Agent" in the chat box to bypass the chatbot and be connected to a person -Meaning type in the word Agent in the lower right, without the quote " " marks or X (aka Twitter) tweet @AdobeCare . Adobe does NOT do support by email, so beware of answering anyone who sends you a private message -click for more information about scammers https://tinyurl.com/10791730
if you failed to cancel within the 7 day trial plus 7 day cancellation period, you are not entitled to a refund. in addition, if you subscribed to an annual plan, there's a penalty for breaking that contract.
ntl, you can make your case to adobe support and hope they are forgiving.
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