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payment failed

Guest
Oct 17, 2020 Oct 17, 2020

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i have a issue where my credit card is getting declined every time i try to buy a plan

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correct answers 1 Correct answer

Community Expert , Oct 18, 2020 Oct 18, 2020

This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that wait times are sometimes long before an agent responds
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
Yo

...

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LEGEND ,
Oct 18, 2020 Oct 18, 2020

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Is the CC card from the same region/country as your Address?

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Community Expert ,
Oct 18, 2020 Oct 18, 2020

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This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that wait times are sometimes long before an agent responds
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
This will NOT work if you are using a VPN
.
This link will go directly to the chat option
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent in the lower right, without the quote " " marks
or
X (aka Twitter) tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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LEGEND ,
Oct 18, 2020 Oct 18, 2020

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Ask your card issuer. They will often block sales and you have to call them and say it's ok. 

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New Here ,
Nov 15, 2023 Nov 15, 2023

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my payment transaction is failed please help me .who is know about 

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Community Expert ,
Nov 15, 2023 Nov 15, 2023

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@Rudranarayan33601973twcq 

 

are you in indonesia?

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