Payment Failure

[gilad_9462]

Hey, im trying to purchase Preimere Pro Plan CANCEL ANYTIME, but I have always got this message : 

We couldn't process your payment. Please check your payment details. If the issue persists, try another payment method or contact your bank.

I tried to change credit card, also didn't work.
So.. I created a new account and tried credit card, also, didn't work.
I thought it maybe the bank, So I talked with them, and they told me that they didn't get the obligation from adobe. also, they said that my credit card should work, and it probably a problem from the site.
After all of that, I have decided to remove my payment card and add it as new, but guess what, I dont have any option to remove my card, and why is that? beacause I dont have an active plan, so now my card is save in my accound forever?! Does that make any sense?!
Please if anyone can help me with the payment, so I can buy Premiere Pro Plan CANCEL ANYTIME, I will
appreciate this.

[Ann Bens]

Moved discussion to Account....... forum.

[Shivangi_Gupta · Accepted solution]

Hi @gilad_9462,

Kindly refrain from starting duplicate conversations. I can see that you have succesfully purchased a Premiere Pro plan.
I am sure you'll love using the software.

Give us a shout if you have any questions regarding that. 

^Shivangi

[kglad]

make sure you selected a monthly plan paid monthly and not an annual plan paid monthly!

[gilad_9462]

Hey, im trying to purchase Preimere Pro Plan, but I always get this message : 

We couldn't process your payment. Please check your payment details. If the issue persists, try another payment method or contact your bank.

the problem is not from my bank, and I cant but it.
Does someone know how to fix it?

[kglad]

make sure you're using an updated browser that's not opera.

[gilad_9462]

What about Brave? Is it okay?

[kglad]

that's iffy.  chrome or firefox would be better, or use a mobile phone's browser with wifi disabled.

[gilad_9462]

I tried with chrome, and I got the same message.

[kglad]

and did you try using a mobile with wifi disabled?

[Shivangi_Gupta]

Hi @gilad_9462,

We appreciate you reaching out. In addition to the suggestions/questions asked by the experts above, could you also share the name of the bank your payment method is associated with?

We'll look into the issue for you.

^Shivangi

[gilad_9462]

My bank is Discount, Bank in Israel

[Shivangi_Gupta]

Thanks for confirming. Did you try any alternative payment method?

^Shivangi

[Kamaludeenyakubu34]

Check our payment method

[pp_soft · Accepted solution]

I had the same issue for Substance. Disabling uBlock Origin during purchase fixed it for me. Obligatory screw Adobe

[Lalchand_Bhambhu9872]

We couldn't process your payment. Please check your payment details. If the issue persists, try another payment method or contact your bank.

[kglad]

@Lalchand_Bhambhu9872 

is that what you're seeing?  if so, from what country is your credit card?