Payment failure

[tine_9100]

The automatic monthly payment via mastercard did not go through yesterday/today. I called the bank and nothing is wrong with my account. I tried (multiple times) to add a new method of paying (first via paypal, than also via a different mastercard) but everytime i get the message 'A transaction can fail for different reasons, check again if you've entered your payment details correctly. If the problem sustains, you may need to enter a different payment method or contact your bank'

(original, in dutch: Een transactie kan om verschillende redenen mislukken. Controleer nogmaals of je je betaalgegevens correct hebt ingevoerd. Als dit probleem zich blijft voordoen, moet je mogelijk een andere betaalmethode gebruiken of contact opnemen met de bank.) 

I've tried the chat, but it's unavailable. I tried calling the Belgian number, but it doesn't go through. 

Any other options? Thank you for the help! 

[Kanikas]

Hi, 

We are sorry for the inconvenience. There is a system error that our team is working upon. 
Kindly try after sometime.

^KS

[TimKras]

Any update about his one?

[Shivangi_Gupta]

Thanks for your patience. We have completed the scheduled server maintenance, which may have temporarily impacted some payment-related services.
Could you check again and let us know if you're still facing issues with your payment? 

^Shivangi

[TimKras]

Still the same error when using Paypal:

A transaction can fail for a variety of reasons. Double check and make sure your payment information is entered correctly. If this issue persists, you may need to use a different payment method or contact your bank.

[Shivangi_Gupta · Accepted solution]

I see! Have you tried an alternative payment method or a different device to make the payment?

^Shivangi

[TimKras · Accepted solution]

I have tried with a Card, and that seems to work.
I have then reselected Paypal, will see next month if it's working then.

[Shivangi_Gupta]

Perfect! I'm glad you got the issue resolved. I'll mark this answer correct(in case any other user is facing the same problem).
Please keep us updated about the PayPal status next month.

^Shivangi