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Payment issue billing issue.

New Here ,
Feb 03, 2023 Feb 03, 2023

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I don't know what the heck is going on.
I can't use my account saying there is a billing issue.
But the money was withdrawn and paid for.

So when I tried to stop the plan, they said there was a billing issue and said no. I'd like to try chatting, but there's nowhere to chat.
What on earth should I do in a situation like this??

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correct answers 1 Correct answer

Adobe Employee , Feb 03, 2023 Feb 03, 2023

Hi there,

 

Thank you for writing to us. Happy to help!

 

Firstly, I’d like to sincerely apologize for the inconvenience you had to go through. That should never have happened, and I completely understand how frustrating this must be.

 

We have checked your account and we see that you have an active Acrobat Creative Cloud All Apps subscription under the email address associated with the community which has a billing issue.

 

Since, this is a community forum, we are happy to share the link that c

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Adobe Employee ,
Feb 03, 2023 Feb 03, 2023

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Hi there,

 

Thank you for writing to us. Happy to help!

 

Firstly, I’d like to sincerely apologize for the inconvenience you had to go through. That should never have happened, and I completely understand how frustrating this must be.

 

We have checked your account and we see that you have an active Acrobat Creative Cloud All Apps subscription under the email address associated with the community which has a billing issue.

 

Since, this is a community forum, we are happy to share the link that can help you to connect with the Adobe Customer support via chat and you can discuss any further queries related to billing and account.

https://helpx.adobe.com/contact.html?rghtup=autoOpen

If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

 

Please do not share any personal/confidential information like email ID, bank details, etc here. This is a public forum.

 

Hope the information was helpful to you. Please let me know if you have any further questions.

 

Sincerely,

Rashmi Swain

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