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Hi there,
I understand having payment issues can be frustrating. I would suggest you kindly get in touch with our support team for help. Please see this link: https://helpx.adobe.com/contact.html
Hope this helps!
Thanks
Kanika
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Chatted with two of them they are also facing th same issue it seems. The reply from them is "We'll get back shortly" and end the conversation. I've been facing this for past 4 days.
 
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check to see if you have an open ticket, https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html