Payment Issue

[MrBleh]

We couldn't process your payment. Please check your payment details. If the issue persists, try another payment method or contact your bank.

I'm having this problem, used multiple card friend card no use. Help me out!

[kglad]

1.  select the samr country/region that you use when you pay your credit card company, https://www.adobe.com/international/selector/

2. when you're trying to pay, make sure you use the matching country/region

[MrBleh]

That is locked, Bangladesh not available there

[kglad]

if you can't buy using bangladesh use an authorized reseller, https://adobe.my.salesforce-sites.com/PartnerSearch?lang=en

[MrBleh]

Why I cant buy? I wanted to buy directly. Last payment was done by my card. 

[kglad]

i don't know.  you said you can't use bangladesh in your post, not me.

if your card worked previously, what changed?

[MrBleh]

Nothing been changed, i have been using this card since 2024, suddenly last night I saw my payment not settled.

[kglad]

contact your bank.

[MrBleh]

Already did but bank told me it's from adobe site.

[kglad]

does your account show a payment problem, https://account.adobe.com

[Shivangi_Gupta]

Hi @MrBleh,

Thanks for writing in and sharing your experience with us. I'd recommend speaking with our support team and get this issue resolved. You can start a private chat session here: https://adobe.ly/4cVjgsA

Let us know if you have any questions.

^Shivangi