Payment issue

[wong_0066]

I'm a Hong Kong user, I had been trying to cancel the monthly payment of Adobe Scan mobile in the last twelve months because I seldom need it, but it still keep collecting money from my Alipay and bank account, somehow I cannot see any subscribe record in google play which means I cannot cancel or have already canceled the plan. However the payment is continuing. Can anyone help me?

[kglad]

if you subscribed via an app store, you must cancel via the same app store.

[wong_0066]

Yes I do check out the app stores but there’s nothing subscribed for Adobe.

[kglad]

contact the app store.