Payment issue

Forum|Forum|2 years ago
January 23, 2024
2 replies
615 views

I am reaching out from India, where I have been attempting to purchase the 'All Apps for Students Plan' for my cousin for nearly two months now. Despite having a functional debit card, I am encountering difficulties in completing the purchase of the Adobe plan. I have contacted Adobe support ten times, but unfortunately, no solution has been provided. I also consulted my bank, and they have confirmed that my debit card is in good standing.

Could someone please assist me in resolving this issue and help me successfully purchase the subscription? I would be grateful.

This topic has been closed for replies.

Kanikas

Community Manager

Hi there,

Since you are facing issue while purchasing the susbcription, I would suggest you to go through this link on how to update yourpayment details: https://helpx.adobe.com/in/x-productkb/policy-pricing/recurring-payments-india.html.

Hope this helps!

Thanks

Kanika

B

BishusalAuthor

Known Participant

All my payment details are updated. International usage is enabled. I can purchase other games and other application subscriptions but adobe.

kglad

Community Expert

check if you have an open ticket that needs updating, https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html

jane-e

Community Expert

@Bishusal

Since your post is about payment, I've moved it from Using the Community (for questions about the forums) toAccount, Payment, & Plan. Mostly, Adode accepts credit cards and in some places PayPay.

https://helpx.adobe.com/x-productkb/policy-pricing/adobe-stores-online-order-payment-faq.html

Scroll to Payment, then click the link to "Creative Cloud" plans to see what is available in your country.

See this thread where the last poster said they were able to use a Debit International Visa Card which also has to be enabled for international transactions.

https://community.adobe.com/t5/download-install-discussions/alternate-payment-method-for-quot-india-quot/td-p/9539466

You can also use a reseller. Filter the country to India

https://adobe.my.salesforce-sites.com/PartnerSearch?lang=en

Let us know which of these works for you.

Jane