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Bluesis
Participating Frequently
July 27, 2025
질문

Payment refund request

  • July 27, 2025
  • 1 답변
  • 134 조회

 

Please cancle this payment 
We haven't used any of these in the last couple of months
I tried to cancle it but I couldn't find any of functions to do so I just left messages to cancle
Please check we haven't used any of these and refund this payment 
I leave the message to cancle here again since i can't find any other way to do
 

1 답변

kglad
Community Expert
kgladCommunity Expert
Community Expert
July 27, 2025

1. who's we?

2. no one can cancel for you 

3. if you have a payment problem, it must be fixed first 

4. app usage is irrelevant because adobe can't track usage 

B
Bluesis작성자
Participating Frequently
July 27, 2025

1. who's we?
-> BLUESIS Inc. I will use I from now on

2. no one can cancel for you
-> at least Adobe should let me find a way to cancel subscription. I tried
to find a way it so long but I couldn't find

3. if you have a payment problem, it must be fixed first
-> the biggest problem is I cannot and could not find a way to cancel

4. app usage is irrelevant because adobe can't track usage
-> I see but it's your fault not to give a way to cancel

[Personal information removed by moderator.]

kglad
Community Expert
kgladCommunity Expert
Community Expert
July 27, 2025

@Bluesis 

 

do you have a teams or enterprise subscription?

 

if yes, do not proceed with the info below which applies to individual subscribers:

 

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html



and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.



if you're unable to follow the steps described, check for a payment problem. all payment problems must be resolved before cancellation is enabled, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

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