payment

[antolgf.95@gmail.com]

I bought the Creative Cloud Plan package for photographers on 2.11.2022. I entered information on the map. On 2.11.2022, 12.09 euros were read from the card. But they immediately issued an additional invoice and counted 24.19 euros. The situation was repeated on 2.12.2022, when the next monthly payment came up. I ask you to clarify for what the reading is 24.19 euros. I don't see them in my personal account.

[kglad]

use a browser that allows popups and cookies and contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.s. you can also use twitter to tweet @AdobeCare

p.p.p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...