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New Here ,
Sep 17, 2021 Sep 17, 2021

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Hello! the situation was not very pleasant. I needed adobe for something, but when I downloaded it to my computer, I never opened it again. In principle, my application was freezing, my computer was very slow and I could not even cancel this subscription. I ask you to enter into my position and return the money for the fact that they took money from me for an annual "subscription", I just did not have time to cancel it ..

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Adobe Community Professional ,
Sep 18, 2021 Sep 18, 2021

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Moving thread to the Account, Payment, & Plan forum from Using the Community

 

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LEGEND ,
Sep 18, 2021 Sep 18, 2021

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Perhaps Adobe will not have time to change your license terms. You agreed to pay for a year, that's your promise.

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Adobe Community Professional ,
Sep 18, 2021 Sep 18, 2021

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>did not have time to cancel it

 

Now you will have to make the time to talk to support

Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Adobe Community Professional ,
Sep 18, 2021 Sep 18, 2021

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LATEST

#1 Did you read the system requirements BEFORE you downloaded & installed the software?   Yes__  |  No __

- https://helpx.adobe.com/creative-cloud/system-requirements.html

 

#2 Did you read the subscription terms that you were agreeing to BEFORE you gave Adobe your bank card for payment?    Yes__  |  No __

Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

 

How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html

===============

CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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