Hello! the situation was not very pleasant. I needed adobe for something, but when I downloaded it to my computer, I never opened it again. In principle, my application was freezing, my computer was very slow and I could not even cancel this subscription. I ask you to enter into my position and return the money for the fact that they took money from me for an annual "subscription", I just did not have time to cancel it ..
Now you will have to make the time to talk to support
Sorry, nobody here can help with an account or payment problem This is a public forum, you need the link to Adobe support, not other users Be sure to remain signed in with your Adobe ID before accessing the link Do be aware that Adobe's staffing is impacted by the virus, so wait times are long -make sure that your browser does NOT block ads, scripts, or pop-ups -you must also allow 'cookies' in your web browser for the link to work This link will go directly to the chat option Type "Agent" in the chat box to bypass the chatbot and be connected to a person -Meaning type in the word Agent without the quote " " marks https://helpx.adobe.com/contact.html?rghtup=autoOpen - or https://helpx.adobe.com/contact/phone.html . Adobe does NOT do support by email, so beware of answering anyone who sends you a private message -click for more information about scammers https://tinyurl.com/10791730