Photoshop 6.2.2. Free copy iPad iOS—unable to subscribe/purchase

[ann_1924]

Unable to upgrade the installed free copy. Selecting the upgrade--error message generated, try later. Unable to resolve.

a previous install and the upgrade subscription on Aug 21 worked for a couple of days. But, after the version 6.1.1 upgrade photoshop could not initialize-crashed every time. After a version 6.2.2 upgrade photoshop, the app worked-issue resolved. However, unable to upgrade to purchase version.

i suspect I may need an uninstall tool to remove all photoshop files on my iPad iOS system and do a fresh install. 

help appreciated. Thank you

Ann

[ann_1924]

[Sameer K]

Hey, @ann_1924. Welcome to the Photoshop Community. I'll help you figure this out. I checked the account you've used the community for, and I couldn't find an active subscription. 

In the screenshot, you're using a VPN. Check if disabling that temporarily helps. 

Thanks!
Sameer K
(Type '@' and type my name to mention me when you reply)

[ann_1924]

Thank you Sameer K for your response. The issue is resolved, after much tinkering, cancelled previous subscription, waited a couple of day, cold booted the system, reinstalled app. The fresh upgrade subscription finally took. It's presently a fully subscribed version.

Have a great day

Ann

[ann_1924]

Thank you @Sameer K for your response. The issue is resolved, after much tinkering, cancelled previous subscription, waited a couple of day, cold booted the system, reinstalled app. The fresh upgrade subscription finally took. It's presently a fully subscribed version.

Have a great day

Ann

[ann_1924]

Holiday greetings @Sameer K The earlier issue was resolved when I re-subscribed to Photoshop on October 25, 2025. Photoshop accepted the subscription and my installed copy confirmed the subscription. However, on October 30, I received a notification from photoshop to subscribe (time sensitive), when I checked the subscription section it had reverted back to a --free copy-- unpaid? There were no photoshop updates, which is strange. The mobile PS software remanifested the earlier anomaly. My subscription is current, the information is listed below. Should you need to review the receipt I shall be happy to forward you a copy. Please help resolve. Thank you ann_1924 Receipt

[Sameer K]

Hey, @ann_1924. I've checked your account and I couldn't find a transaction, or active subscription. I'll moved this post to Accounts board for now.

Thanks!

Sameer K
(Type '@' and type my name to mention me when you reply)

[kglad]

start here, https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

ONLY IF YOUR ACCOUNT SHOWS A SUBSCRIPTION WITH NO PAYMENT PROBLEMS, proceed to these steps -

if your account shows a payment problem, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

[ann_1924]

Hi, is there an Adobe tool to remove/uninstall all Adobe Photoshop files from iPad iOS. I need to reinstall a clean/fresh copy of Photoshop to complete purchase.

Due to a previous Photoshop 6.1.1. corrupted file issue, all new installs generate error messages.

Thank you

Ann

[Srishti Bali]

Hi @ann_1924,

Sorry to hear about the trouble with Photoshop on your iPad. There isn’t a dedicated Adobe uninstall tool for iOS, but you can try a manual cleanup before reinstalling. Could you please check if you can see any Photoshop files stored in the cloud here: https://adobe.ly/49h0R9L? If you do, you can delete them from there to remove any potentially corrupted files. 

Important: Once deleted, these files cannot be recovered — so please make sure to back up anything important before you remove them.After that, try reinstalling Photoshop from the App Store and see if it opens without errors.

Regards,

Srishti

[ann_1924]

Thank you for your response Srishti. I meant the photoshop software/application files installed on my iPad IOS. Cloud only has my image files.

The Photoshop installed on my iPad generates an error message when I try to subscribe to it. Presently it's a trial/free version.

Ann 

i appreciate your response.

Ann

[ann_1924]

Hi @Srishti Bali 

I Just thought that I'd update you, as I finally got the system to accept my subscription. It is a working copy.

best

Ann

[ann_1924]

Adobe Photoshop 6.2.2, mobile iPad iOS 17.7.10 

Hi Sameer_K On October 25, I re-subscribe to Photoshop through Apple App Store. The subscription went through and the Photoshop App validated and confirmed the subscription. 

However, on October 30, I received a Photoshop notification to subscribe-time sensitive. I rechecked the subscription section and the App had reverted back to, Free Copy. 

I've included the receipt information below and it appears current and the renewal date is for October 25, 2026. I had a previous installation which was initiated on August 25, 2025,

I encountered a similar issue and Apple suggested I cancel the subscription and re-subscribe, which did resolve the issue. 

I'm uncertain whether I should re attempt to cancel my subscription once again and re-subscribe. This would make it my second subscription cancellation and second re-purchase. I wish to consult with you before proceeding. Please advise? 

Why does it do that, as I did not update the app? Could it be that updating another app on my iPad somehow triggered the anomaly?

Thank you.

ann

--------------------

[Jeffrey_A_Wright]

Ann, did you active your subscription under a different account? There are still no active subscriptions or recent transactions under the account you are using to post to this public discussion forum. ^JW

[ann_1924]

Hello @Jeffrey_A_Wright   Thank you for your response. The Photoshop App installed on my iPad was downloaded through the Apple application store and all purchases are routed through Apple's subscriptions. Receipt available for your verification. The Photoshop app confirmed the purchase in the subscriptions' section.

Correction to my OP message, the intital Photoshop installed on October 25, was a v6.2.2 the system automatically updated to the v7, which I believe was the trigger for the pop-up notification to subscribe that I received on October 30 and possibly the cause of the anomaly (My subscription was valid till October 2026).

I was in touch with Apple subscription support and we troubleshoot the problem, the subscription payment was confirmed but was unable to resolve the issue, the supervisor advised me to consult with Adobe developer as it appeared to be a software issue.

This is the second time the problem occurred after an update. The Apple App Store supervisor suggested I cancel my first purchase of August 25, which I did and, initiated a repurchase on October 25 which was confirmed by the photoshop app v6.2.2.2.

Please advise?

thank you

ann

[Jeffrey_A_Wright]

You will want to contact Apple to confirm your purchase from them, Ann. I don't show anything from Apple or Adobe under the account that you used to create this public discussion thread.

If you did use a different email address for your purchase, then please sign into your purchased apps with that account.

If you have additional questions then please update this public discussion thread using the account you used to make your purchase from Apple. There is nothing under the account you have used for your many posts, Ann, so the current behavior is completely expected. ^JW

[ann_1924]

Hi @Jeffrey_A_Wright Apple informs me that they have no control of anomalies generated in the Photoshop environment, as Apple is limited to subscription and payment inssues. Who is/are the Adobe developer(s) involved in Adobe software application on mobile iOS systems? Kindly advise, as my direction for future softaware adoption would be dependent upon available software support. . 

Thank You

Regards

Ann

[Jeffrey_A_Wright]

I appreciate the update, Ann. However, I still don't see an active subscription or recent transaction under the account you use to post to this public discussion thread. I am sorry, Ann, but there is nothing further that can be done here.

Please click on https://adobe.ly/4oQGswK to speak to a member of our team who can provide additional assistance with locating the account that you used for your subscription to Lightroom, through Adobe or Apple.  Please use a different device to contact us if you are unable to reach anyone or are redirected to this public discussion forum. ^JW

[ann_1924]

RE: upload IMG_3631.jpeg

Apologies I just noticed that one of my earlier upload IMG_3631.jpeg was in error, no idea how the image got crossed.