piano abbonamento annuale Photoshop/Lightroom

[carlos64013489]

Ciao,

come faccio a vedere quando scade il mio abbonamento e quando posso quindi annullare il piano abbonamento per non incorrere in penali assurde?

[John T Smith]

Log-in to your Adobe account and click this link https://account.adobe.com/plans

[carlos64013489]

I know this link, but there's no info about the expiry date of the plan... 

[kglad]

that's usually not shown in your account if you pay monthly.  do you?

[carlos64013489]

Yes, I pay monthly 

[kglad]

@carlos64013489 

count your monthly payments and divide by 12. the remainder is the number of months remaining on your subscription.

[carlos64013489]

I pay 12,19€/month. If I cancel my subscription today I'll be charge for 54,85€ so 4 months and 1/2 remaining, correct? nice and easy way to define when you'll be able to stop paying Adobe... thanks ADOBE!! 😞

[kglad]

if you're being charged for 4 months because of early cancellation, you have 8 months remaining on your subscription.

[carlos64013489]

What? I have 4 months remaining, not 8!

[kglad]

if you have 4 months remaining, the cancellation fee would be 2 months of the subscription fee.

ie, the late cancellation fee is 1/2 the cost of the remaining subscription.

[carlos64013489]

No, the cancellation fee is full. if  I try to cancel my subscription it asks me the full price

[kglad]

contact adobe support to clarify your situation, and then update this thread with that info.  there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

[Kanikas]

Hi there,

In addition todetails shared above, please read the terms and consitions for help:https://www.adobe.com/legal/subscription-terms.html

Hope this answers all your questions.

Thanks

Kanika

[carlos64013489]

Hi, 

no, this doesn't help, I've already read the conditions but it's not an answer to my problem.

I'll contact the chat mentioned aboove, hoping to have a chat with a real person and not a bot...

thanks

[kglad]

keep us updated.