Plan changing

[EdTech Studios Crew]

Adobe charge me for a plan I have canceled, my team have teams plans, and I only want Adode reader with edit functions, Adobe acrobat not a plan for all program, I have cancel, I must say this is very bad way ADOBE treating there clients.

And When I cancel they want to charge me extra, so How can I get in touch with some authority at Adobe?

Not a happy client.

[Ged_Traynor]

Moved to the Account, Payment, & Plan forum from Using the Community

[kglad]

contact your plan administrator.

if you are the admin, open the support tab on your admin console > start chat or start case or request expert session.

https://helpx.adobe.com/enterprise/using/support-and-expert-services.html

<moved from account, payment & plan>

[EdTech Studios Crew]

Pay me back 1700 SEK. You have stolen this.

[Image]<> [Image] [Image]
Maxe Axelss

CEO
<personal info removed-kglad>

[kglad]

1. don't reply by email or remove your signature before replying. these are public forums.

2. these are user-to-user public forums. no one here can take any action on your behalf.

3. again, contact adobe support: open the support tab on your admin console > start chat or start case or request expert session.

https://helpx.adobe.com/enterprise/using/support-and-expert-services.html

[Abambo]

If your plan you took is a Teams plan: contact Adobe customer service via the admin console (https://adminconsole.adobe.com/support). You need to be a plan administrator to do so.

If your plan was an individual plan, contact Adobe customer service as indicated below: Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)