Please give me a refund and cancel my subscription Right now

New Here ,
May 13, 2022 May 13, 2022

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Hello, I am a student who just became a college student. I had to use Photoshop for a while because of my university assignment. I would appreciate it if you cancel the payment because I don't think I'll be able to use it anymore after finishing the assignment. Of course, it would be nice to keep using it, but it's not like I'm making money, and it's hard to pay a subscription fee for living with pocket money. Please cancel it I didn't know it was going out before, so I didn't ask you, but today I checked and found out that the money went out of my account You don't have to return the money that went out before. Please withdraw the money and subscription that went out this time I beg you. Please understand that the sentence is not good enough using a translator.

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Adobe Community Professional ,
May 13, 2022 May 13, 2022

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LEGEND ,
May 13, 2022 May 13, 2022

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You will have to pay a cancellation fee of 50% of the remaining contract. But contact Adobe and ask nicely, you never know if it's a good day. WARNING Adobe WILL NOT contact you, but you may get scam messages. 

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Adobe Community Professional ,
May 13, 2022 May 13, 2022

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and if you're not able to cancel yourself using the links in @Ged_Traynor's message, using a browser that allows popups and cookies, contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

 

p.s. be prepared for a penalty if you're cancelling a one-year commitment/subscription early (=1/2 the cost of the remaining months).

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Adobe Community Professional ,
May 13, 2022 May 13, 2022

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@sehver,

Student discount subscriptions are for 12 months.  To avoid paying a penalty fee, wait until your 12th month of service to cancel. 

https://account.adobe.com/plans

 

You will of course lose your student discount status when you cancel.  If you decide to resubscribe again later, it will be at the much higher regular price.


===============
How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
===============
Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

 

Good luck with college.

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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