Copy link to clipboard
Copied
Hey Community! I was wondering what's the best way to get quality customer support from Adobe?
I contacted them via the agent chat function first - they asked me for my credit card information, and just completely left me there and never gotten back to me. Then Adobe reached out and said my request was still open, so I followed up with another agent again - it said I was connected to xxx (agent name) and this new agent just left me there despite me reaching out first.
Can someone please help me with this issue - I have a urgent billing question (continued charges even without an active plan and canceled subscription), and it doesn't seem like I can just call either. PLEASE actually help your customers Adobe.
Thank you
Copy link to clipboard
Copied
1 - file a dispute with your credit card company
2 - sorry, other users in a public forum can't help with a billing problem
2a - you will have to contact support again
Copy link to clipboard
Copied
Try other means of contacting
Twitter :- @AdobeCare
Phone:- https://helpx.adobe.com/contact/phone.html
If the agent refuses to help or is generally of no help then ask to be connected to a supervisior, keep doing this untill you get someone who can resolve the issue.
-Manan
Copy link to clipboard
Copied
We're not the complaints department, and don't work for Adobe. You have to contact the Customer Service people (again). Tip: if you connect to the chat, speed things up by typing AGENT so you get connected (eventually) to a real person.