Please help!

[Andiswa321118847hja]

Hi. I recently signed up for a free trial without signing into my adobe account. I then accidentally used an incorrect email address (it doesn't exist) but the trial has started successfully. I can't cancel it because the email isn't linked to an existing account. Please help.

[Amal.]

Hi @Andiswa321118847hja

Hope you are doing well and thanks for reaching out.

Please try to change the Adobe ID as described in the help page (https://helpx.adobe.com/sign/kb/how-to-change-the-email-address-associated-with-your-Adobe-ID.html) and see if that works.

Let us know  if you experience any trouble and need more help.

Regards

Amal

[Andiswa321118847hja]

Hi, @Amal. 

Thanks for your response. I get an "Email already used" message when I try to change my ID. Should I trust @AdobeCare assistance on twitter?

[kglad]

@Andiswa321118847hja 

and yes, you @AdobeCare on twitter is a valid adobe contact option.

[Andiswa321118847hja]

Thank you!

[kglad]

you're welcome.  (and is your problem resolved?)

[John T Smith]

This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that wait times are sometimes long before an agent responds
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
This will NOT work if you are using a VPN
.
This link will go directly to the chat option
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent in the lower right, without the quote " " marks
or
Twitter tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

[Andiswa321118847hja]

Thank you. This was very helpful.