Prélèvement sans abonnement

[Séphora37024170x8u0]

Adobe essaie de me prélever de l'argent le 26 avril alors que mon abonnement a pris fin le 25 avril. Pourquoi ? 

[Peru Bob · Accepted solution]

The subscription will automatically renew unless you cancel it.

See here:
https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html
and here:
https://helpx.adobe.com/manage-account/using/cancel-subscription.html

If you have trouble canceling, please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You can also contact Adobe by X (was Twitter):
https://twitter.com/AdobeCare

[Séphora37024170x8u0]

J'ai justement pris la peine de le résillier un peu avant la fin du délai. J'ai justement fait les choses dans l'ordre pour ne pas avoir ce genre de problème. 

Merci pour votre réponse ! 

[kglad]

@Séphora37024170x8u0 

confirm that your cancellation went through, https://account.adobe.com

[Abambo]

Adobe envoie une confirmation de l'annulation. Il faut bien regarder, si elle a été envoyée. Sinon, il faut voir sous https://account.adobe.com/plans les plans actifs et éventuellement contacter le support.

Le support français est disponible pendant les heures de bureau.

[Abambo]

Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and check if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.
If in doubt, ask the forum.